Nesopen Bicycle Warranty

You've bought your first electric bike. But which parts are or are not covered by the warranty? The legal warranty applies to everything you buy from us. The legal warranty means that the product does what it is supposed to do and what you expect from it. Did you know that Nesopen also offers a warranty for bikes and parts? Read on to find out more about our manufacturer's warranty. This additional warranty has no effect on the legal warranty.

Important Information About Ordering

Nesopen's guarantee

Below you can read the frequently asked questions about the warranty of our bicycles. Please note that this warranty applies only if:

You have followed the safety instructions and the instructions for use; There is no wear and/or incorrect adjustment of the following components: tires, chain, brakes, cables, sprockets and/or derailleurs; Your bicycle has been maintained and repaired only by official Nesopen dealers;

Your bicycle is in original condition. Therefore, when parts and/or accessories have not been used or installed correctly. Or when accessories installed are not made specifically for this bicycle. Your bicycle does not contain any parts that are not from Nesopen; You have handled the bicycle with care and used it with the correct intentions. Therefore, it is not suitable for competitions and/or commercial activities.

Frequently Asked Warranty Questions

How many years is the warranty for each component?

Nesopen warrants the frame and non-suspension fork against material and structural defects for not less than ten years under normal handling, use and maintenance;
Suspension forks are warranted for five years;
The paint on the frame and fork is warranted for five years;
Other parts on the bicycle are warranted for two years under normal use and maintenance.

When does my warranty start?

The warranty starts as soon as you buy the bike. This way you can ride your bike right away without any worries.

Who can I contact for warranty coverage?

You can arrange warranty for bicycle parts or frames through your Nesopen dealer. Do you have any further questions about warranty? Please contact our customer service.

How do I submit a warranty claim?

You can arrange complaints and warranty requests through your Nesopen dealer. He or she will forward us the purchase invoice describing the complaint. We then assess whether there is a warranty.

Please note: If your Nesopen dealer incurs costs when completing and sending the claim, he can charge you for these costs. These can be, for example, the shipping costs for the bicycle and/or parts.

The assembly costs are always borne by the consumer, but the dealer from whom you purchased or picked up the bicycle may agree on compensation for him from Nesopen. Did you buy the bicycle from another store? Then the costs are usually passed on to you.

What should I do if I move or my dealer no longer exists?

You can then take your original purchase invoice to another Nesopen dealer. He or she can then take further steps with the warranty for you.

How many years of warranty do I have for my e-bike battery?

Nesopen offers a two-year warranty on the batteries. Please note that every battery wears out with use. This wear is not covered by the warranty. Read more about our e-bike batteries here. Do you have problems with your battery? Then visit your Nesopen dealer.