View our frequently asked questions.

Our Customer Service does its utmost to answer questions asked by email. However, we would like to refer you to our FAQ first, where you will find an overview of our frequently asked questions.Your question is not listed here? Please contact your bike shop or our customer service.

Do you urgently need help or service?

Is your question urgent? For the fastest service, please contact your NESOPEN sales point. When purchasing an e-bike through an authorized NESOPEN sales point, the purchase agreement is concluded with the relevant dealer. This is also your first point of contact and can therefore provide you with quick and personal service.

Direct contact with us

Do you have any questions or can’t find the information? Then fill in our contact form below or send an email to consumenten@nesopen.com.

Suggested text:  previously known or communicated contact email addresses are no longer available. Our team is ready to help you as soon as possible.

Thank you for your interest in NESOPEN. We look forward to supporting you!